These queues will have everything you need to manage calls with ACD, automatic call distributor.

Within Queues, agents can be added freely, so you can add as many extensions you want as agents.

Hot Desking is a great feature where you have more people than cubicles. Such as, having multiple shifts on the same desks.

You get access to complete Call Center Report that can aid for your supervising tasks

Monitor and interact with all of your calls in real-time. With Switchboard you can have control of your Call Center in just a couple of clicks!.

This add-on module allows you to give the option to the customer calling into your Call Center to opt for a callback instead of waiting in queue.