Queues
These queues will have everything you need to manage calls with ACD, automatic call distributor.
Agents
Within Queues, agents can be added freely, so you can add as many extensions you want as agents.
Hot Desking
Hot Desking is a great feature where you have more people than cubicles. Such as, having multiple shifts on the same desks.
Supervision
You get access to complete Call Center Report that can aid for your supervising tasks
Real-time Monitor
Monitor and interact with all of your calls in real-time. With Switchboard you can have control of your Call Center in just a couple of clicks!.
Queues Callback
This add-on module allows you to give the option to the customer calling into your Call Center to opt for a callback instead of waiting in queue.