Cloud PBX Phone System for Business
Take your business communication to the cloud.
High-performance PBX software with a full set of essential features
Shabakat Kuwait PBX serves as the graphical user interface connecting you to the intricate realm of contemporary communications.
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Unified Communications
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Call Center Features
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High Quality Voice Calls
What Is Cloud PBX & How Does Cloud PBX Work?
Cloud PBX, also known as hosted PBX or virtual PBX, is a Private Branch Exchange system that is situated off-site and accessible over a cloud-based IP (Internet Protocol) network. By using a cloud PBX, you can make and receive phone calls via IP phones and softphones installed on your mobile phone or desktop, and the voice traffic is routed via an internet network.
Cloud PBX system is gaining popularity due to the flexibility, simplicity, mobility, and scalability it brings to businesses. Usually, you can buy cloud PBX phone service from a hosted service provider and pay on a regular subscription basis.
Working From Anywhere
Headquarter, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce is anywhere they want it to be as long as there is an internet connection.
Easy Future Scalability
Cloud PBX grows with your business. New users can be added at any time as needed. Most service providers charge on a simple per-user-per-month basis so that you only pay for what you need and have a business phone system that grows with you,
Low Initial Upfront Costs
Cloud Hosted PBX is a cost effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP Phones are usually the only upfront investment of most cloud PBX installation.
Minimum Maintenance Hassle
As an off-site option, cloud PBX contributes to on-site energy and space saving. It doesn’t require dedicated in-house expertise for hardware installation and maintenance. Normally, your hosted PBX service provider will take care of all these
Working From Anywhere
Headquarter, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce is anywhere they want it to be as long as there is an internet connection.
Low Initial Upfront Costs
Cloud Hosted PBX is a cost effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP Phones are usually the only upfront investment of most cloud PBX installation.
IVR (Interactive Voice Response)
Customize voice response to ensure incoming calls are prompted to the most appropriate person or department.
Call Routing
Set specific rules for each extension based on custom availability and where calls should be directed.
Call Forwarding
Redirect incoming calls to another destination, such as a mobile phone number, when the called party is unavailable.
DID (Direct Inward Dialing)
With a local phone number forwarded to your PBX system, you can have a local presence without physically located there.
Call Queues
Allow inbound calls to a certain destination to queue up while waiting for an available agent to take the calls.
Voicemail to Email
Send voice message audio files as email attachments to quicken response time when out of the office.
Ad-hoc Conference
Initiate a conference call anywhere, at any moment, using your mobile phone and invite others to join.
Call Recording
Record every phone conversation and store call recording files in external storage for training, quality control, etc.
Cloud PBX + Unified Communications
Coordinated with Cloud PBX, UC Clients introduces BYOD mobility and unified communications capability to make your workforce even more agile. With UC Client, your Windows and Mac desktops, as well as your iOS and Android mobile phones, will act as office extensions, with all phone system features available. You don’t even need desk phones to handle business calls and can maintain a single phone number across all devices.
Advanced call-efficiency-improving and UC features are also at your disposal
Φ Instant Messaging Φ Presence
Φ Native Contacts Management Φ CRM Integration
Φ Click to Call Chrome Extension Φ CTI (Computer Telephony Integration)
Cloud PBX:
Inbound Call Center Solution
Deliver Exceptional Customer Experience
From the must-haves to the nice-to-haves, the full VoIP feature set, including IVR, call routing, conference, voicemail, ect. is able to handle daily business calls and cater to more sophisticated communications needs.
Optimize Agent Efficiency with Queue Panel
The interactive, web-based Queue Panel enables ultimate ease of use and productivity with visual call management and full access to agent & supervisor capabilities such as Call Monitor, Call Transfer, Recording, Agent State, Log-in, Log-out, and more – in one single interface.
Monitor Call Center Performance Easily
With the real-time Wallboard and up to 17 key performance indicators such as average waiting time and SLA adherence, you can monitor the overall queue performance right from the moment, stay aware of the service goals, and spot the emerging trend just in time.
Cloud PBX: Open and
Interoperable Phone System
Connecting to SIP Trunks
Shabakat Kuwait Cloud PBX is interoperable with standard SIP trunks. We have run comprehensive compatibility tests with over 110 SIP trunk providers and provide you default configuration template to save time and effort.
Working with SIP Endpoints
Most SIP-based phones are supported by Yeastar Cloud PBX. You can bulk-configure IP phones from Yealink, Fanvil, Cisco, Snom, Polycom, Gigaset, Grandstream, Htek, and other brands using the Auto Provisioning feature.
Supporting PSTN, ISDN & Analog, etc.
You can use Yeastar VoIP Gateways to connect PSTN, EI/TI/PRI, ISDN BRI, GSM/3G/4G trunks, and analog phones with Yeastar Cloud PBX to maintain your current equipment while still harnessing the power of cloud and VoIP technology.
Integrating with Other Technologies
By integrating with Microsoft Teams, Zoho CRM, and other 3rd-party systems, Yeastar Cloud PBX helps reduce setup headaches and provide a seamless user experience. It’s also compatible with Jabra, Yealink, and other headset brands, for greater efficiency and flexibility, unlocking more possibilities for your business.
CRM Integration Solution
CRM Integration Solution
Enlarge productivity with our CRM integration module
Both your CRM and business phone system are vital tools to keep track of business interactions with customers. And merging the two achieves the best performance of both. Using VoIP-CRM integration allows you to auto-exchange data between two platforms and build relationships one conversation at a time. Your agents, representatives, or managers can boost efficiency with streamlined dialing, auto call logging, and provide a happier experience with real-time customer info upon incoming calls.
Shabakat Kuwait PBX systems are CRM-friendly and support integration with popular CRM solutions with access to Asterisk Management Interface (AMI). Read on to learn what CRM platforms and integration features are supported now.
Single Click Dialing
Dial faster and with fewer mistakes. Stop wasting time dialing phone numbers – simply click to call right from your CRM while you’re looking at leads or contacts.
Automatic Call Journal
Automatic call logging makes manual data entry a thing of the past. Your call data will be synced to your CRM in real-time to help you keep track of every conversation.
Live Call Pop-up
Get caller insights instantly with live in-call screenpops that display your contacts profile and history whenever your customers call you.
Create New Contacts
Automatically create a new contact when a call is received from an unknown number and supplement the new contact profile easily while you are still in a call.
Unified Communications
Enjoy all advanced features of Shabakat Kuwait PBX System that drive easier call handling, team collaboration, and mobility: IVR, Call Recording…
Exhaustive Lead Management
Maximize interactions with staff and clients with all tools and data in one platform – call handling, customer details and history records, eliminating the grunt work.
Frequently Asked Question about Cloud PBX
Why upgrade from traditional PBX to cloud PBX systems
Running a traditional phone system usually requires you to install hardware equipment on-premises, pay licensing fees for certain features, and have dedicated technicians to manage and maintain the system. In comparison, cloud PBX is a more cost-effective business phone system option.
Cloud PBX greatly reduces the initial and upkeep cost of hardware equipment. What’s more, having a cloud-based phone system up and running doesn’t require cumbersome hardware and wiring, and it is easier to add new users and connect to new locations. In terms of usability, cloud-based PBX enables greater mobility and makes unified communications an option for businesses, which an analog phone system is incapable of.
How to choose between cloud PBX and on-premises PBX?
Both on-premises and cloud PBX are effective and reliable business phone systems with different advantages, whereas each could be a better match for particular communication needs.
- Large enterprises tend to purchase their own appliances up front, while small and medium-sized firms may prefer cloud PBX solutions to pay on a subscription basis.
- Companies that have complex and dynamic communication needs tend to reside their PBX systems on-site while a relatively small business with fewer resources may prefer to rely on cloud PBX service providers.
- In terms of system expansion, Cloud PBX phone systems are typically more scalable than on-premises ones, suitable for businesses with staff growth or reduction over the system’s lifespan.
What to look for in a cloud PBX provider?
- Besides standard phone system functionalites, do you require certain advanced features?
- Do they support BYOD mobility and remote working?
- Do they allow you to integrate the system with 3-rd party platforms?
- Do they provide cloud PBX service as a part of a unified communications solution so that you can take the service to the next level?
- How is their customer support? Do they manage all maintenance and system updates?
- Do they house servers in geographically dispersed data centers for redundancy purposes?
- If you want to keep the existing landline phone numbers, make sure to check if they provide the number porting service.
- What do their customers say about their services? Any testimonial or review?
What is the total cost of ownership of cloud PBX?
Cloud PBX turns capital expenditure into an operational expense. Except for additional phone end-point purchase, only the minimum initial investment is required to get started and you only pay for ongoing subscription fees monthly or annually. You will have greater flexibility in choosing a cheaper business phone line option with SIP trunking.
Besides, you don’t need to pay additional fees for maintenance and software assurance. For small businesses lacking resources, Cloud PBX eliminates the need for additional dedicated IT staff to manage and maintain the system.
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